Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Time

Once your order has been dispatched, delivery typically takes 7–12 business days, depending on your location and local customs processing.

Please note: processing time and shipping time are separate. Total delivery time = processing time (1–2 days) + shipping time (7–12 days).

International Shipping

We currently ship to customers internationally. Please be aware of the following:

  • Customs, duties, and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and are determined by your country's customs office. We recommend checking with your local customs authority for more information before placing an order.
  • Delivery times may vary due to customs processing, local carrier delays, or circumstances beyond our control (e.g., weather, holidays, high shipping volume).
  • Some remote areas may experience longer delivery times than stated above.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package's progress.

If you haven't received tracking information within [X] business days of your shipping confirmation, please contact us at [support email].

Delays

While we work hard to ensure timely delivery, occasional delays can occur due to factors outside our control, including customs clearance, carrier disruptions, weather events, or peak seasonal demand. We appreciate your patience and will do our best to keep you informed if a significant delay affects your order.

Lost or Missing Packages

If your tracking shows your order as delivered but you haven't received it, please check with neighbors and your local carrier first, then contact us at [support email] so we can assist you.

If your package appears lost in transit (no tracking movement for an extended period), please reach out to us and we will work with you to resolve the issue.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we'll do our best to update it before the order ships, but we cannot guarantee changes once an order has been dispatched.

Questions?

If you have any questions about your order or this policy, please contact us at:

Email: [Insert support email] Hours: [Insert support hours, if applicable]

This policy is subject to change without prior notice. Please review it periodically for updates.